Warranty Policy

Thank you for your interest in the products and services of suraziki. By acquiring the products of suraziki, you have purchased high quality.

We grant the following warranties for our products.

1. Warranty

We provide a warranty for the poor performance of products when used correctly following the product manual instructions.

Two-year warranty for battery chargers

The warranty is in effect from the date of purchase by the user (the “Purchaser”).

Please read the product manual carefully before installing and using the product, and use the chargers correctly under the instructions in the manual.

Procedures for Warranty Claims

• We’ll assist to analyze the consumer’s problem within 24 hours, and help solve the problem, restore chargers usage, and introduce the optimal use method.
• If our product fails to work normally, the consumer assists us in completing all the chargers testing, and both parties confirm that the product does have quality problems, we’ll send a new chargers replacement to the defective chargers after it has been returned to our US warehouse by the pre-paid label we prepared. And the defective chargers will be checked and tested by our technical team to analyze the problem.

From the date of purchase and within 6 months, if our products have quality problems and cannot work normally, we can provide replacement or refund services; Within 7 months from the date of purchase to the end of the warranty, if our products have quality problems and cannot work normally, we can provide replacement services.

If you encounter any questions when using the product, please feel free to contact us, we will provide 24-hour customer service.

2. General Conditions for Warranty Claims

This warranty extends only to the original Purchaser. If gifted or resold the customer must go through the original Purchaser to claim a warranty. Original order information is needed to claim the warranty.

We will provide a pre-paid label to customers who need to return the products to the designated place at the specified time.

Chargers that have been serviced or replaced under their warranty period do not receive extended warranties. Instead, the serviced/replaced chargers(-ies) will abide by the original warranty period issued when first purchased.

The warranty does not cover failures resulting from incorrect handling, product modifications, installation, or deliberate damage. It is also not covered by the warranty if the consumer fails to install, use and maintain the product correctly following the requirements of the instruction manual, which causes serious quality problems in the product.

Email & Phone
We strongly recommend to contact us by email: service@suraziki.com

Phone:+86 158 8951 8564

Adresse: Room 1508, Building 1, Commercial Building, Wen Ti Center, Xuegang Avenue, Bogang Community, Shajing Street, Bao'an, Shenzhen, Guangdong, 518000

Working hours (Monday) - Friday. (From 9:30 am to 6:00pm GTM+8)